Search results for troubleshooting

14 articles found

  • Troubleshooting the Dexcom G7 <> Levels Connection

    When setting up your Dexcom G7 you may notice your Levels app is not immediately pulling in the data from Dexcom G7. There are two main issues that can cause this problem: Issue #1: Sharing setting

  • Troubleshooting the Libre 3

    Common Troubleshooting issues with the Libre 3: Issue # 1: The Levels practice ID isn't connected Make sure that Levels is set up as a connected practice in the Libre 3 app. To connect Libre to

  • Dexcom G6 CGM Troubleshooting

    Overview: If you receive Dexcom alerts for Signal Loss, Sensor Error / Sensor Failed, or No Readings, these tips and troubleshooting steps may help. Types of error messages: Sensor Error / Sensor

  • Freestyle Libre Troubleshooting: Sensor Error "Reading Not Available - Scan Again in x Hours"

    Problem: LibreLink app is showing the following error message (or something similar): Glucose Reading Not Available. Try Scanning Again in x Hours Troubleshooting Steps: Please wait at least 12 hours

  • Troubleshoot: Low Glucose Readings

    About Low Glucose Readings It's not abnormal for people’s glucose to intermittently dip below 70mg/dL. In one study of healthy individuals wearing CGM, 41% of people experienced glucose levels less

  • Troubleshoot: Issue switching between Dexcom/Libre CGMs

    Problem: You're unable to connect to the new CGM type after** switching to a different type of CGM (e.g. from Libre to Dexcom, from Dexcom to Libre). **If you haven't yet switched to a new CGM-type

  • FAQs Dexcom G6 and G7

    Overview This article provides a list to our Frequently Asked Questions from Dexcom G6 and G7 users. FAQ: Can I get my Dexcom sensor wet? FAQ: What should I do if my sensor partially comes off? FAQ:

  • Troubleshoot: Extreme High/Low Readings During First 48 Hours

    Problem: You are experiencing extreme high/low readings, and/or gaps in data within the first 48 hours or so of applying your sensor. Troubleshooting Step: You should wait at least 48 hours to see if

  • Dexcom FAQ: What should I do if my Dexcom sensor fails during the 2-hour warmup period?

    FAQ: What should I do if my Dexcom CGM fails during the 2-hour warmup period? Answer: You should first walk through these troubleshooting steps: Disconnect your old CGM: If you've worn a CGM prior to

  • FAQ: I got a Critical Low Alarm from Dexcom. What should I do?

    FAQ: I got a Critical Low Alarm from Dexcom. What should I do? Answer: Dexcom has a feature to warn you when your glucose falls below 55 mg/dL. This alarm goes off even if your phone is set to

  • Freestyle Libre Setup Step 4: Activate & Scan your CGM

    Overview: This article provides an overview of how to activate and begin scanning your continuous glucose monitor (CGM). How to activate your sensor: From your phone, open the LibreLink app Tap the

  • Dexcom G6 Setup Step 4: Connect Dexcom to Levels

    If you use the Freestyle Libre CGM, navigate to Setting Up Your Levels with FreeStyle Libre CGM. Overview: Here’s how to link your Dexcom account with your Levels account to allow Dexcom to send your

  • About Zone Scores

    Overview: This article provides an overview of the Levels Zone Score system. Learn more about Zone & Meal Scores on the Levels Blog. In this Article: What is a Zone Score? Interpreting your Zone

  • Step 2: 📲 How to Connect Dexcom G7 to Levels

    How to Connect Dexcom G7 to the Levels app: We're excited to offer two ways to connect Levels to the Dexcom G7 🎉 1. Dexcom G7 sensors obtained through Levels: Levels now offers the Dexcom G7 as part