FAQ: I got a Critical Alarm from Dexcom. What should I do?
I got a Critical Alarm from Dexcom. What should I do?
Dexcom has a feature to warn you when your glucose falls below 55 mg/dL. This alarm goes off even if your phone is set to Silent, and there’s no way to disable it. While the majority of users do not experience this, some people experience nighttime lows which can cause the alarm to sound.
You have two options for halting these alarms. Note that it is only appropriate to halt these alarms if you are using the CGM for general-wellness purposes through the Levels program. Anyone using the Dexcom for any medical purpose must not attempt to disable the alarms.
1. Turn off alarms in your phone’s Notifications.
Navigate to the app drawer, long press on the Dexcom G6 app, and select App Info. On the following screen you have override control for any notifications that come from the app.