What is the medical consult process for a prescription?
After signing up for Levels we'll direct you to our medical consultation form. This form asks several questions about any health conditions may have, medical history, allergies, or medications you might be taking.
Once your order is ready to be processed one of our partner physicians from our independent network, who's licensed in your resident state will review your consult form to consider your request for a continuous glucose monitor.
- If the physician has any questions about the information you've provided, they'll reach out to you by phone.
If your prescription is approved, it will be provided to Levels and our partner pharmacy to fulfill your order, ship you a kit, and welcome you into the Levels program.
If you'd like a copy of your prescription once it's approved, just send an email to firstname.lastname@example.org and we'll send it your way!
If a prescription for a CGM is not approved by a physician:
The decision of whether or not a CGM (and the accompanying prescription) is right for you is solely up to the medical discretion of the physician conducting your consult. Levels is not involved in this medical decision-making process and can not change the results or outcomes of the medical consult.
If the physician reviewing your consult does not approve use of a CGM, they'll follow up via email with more information. We'll also automatically process a full refund for your order.