How is my identity verified?

How is my identity verified?

Levels works with Stripe to conduct identity verification online. Stripe works with millions of companies around the world like Amazon, Google, and Zoom, and they use bank-level security to ensure your data stays safe.

Stripe will confirm your identity by conducting the following checks:

  1. Stripe will capture an image of the front of your government-issued photo ID and review it to ensure that the document is authentic. Their identity verification technology looks for patterns to help determine if an ID document is real or fake. This process is like a bank teller checking your ID document to confirm that it’s real.
  2. Stripe will capture photos of your face and review them to confirm that the photo ID belongs to you. They’ve built identity verification technology that looks for distinctive characteristics of your face - things like the shape of your nose and eyes - and then checks if these characteristics match the photo on your ID document. This process is similar to a bank teller confirming that the photo on your ID document is you, it’s just higher-tech.

Stripe will ask for your consent before collecting and using your information. They will only use your verification data in accordance with the permissions you grant before starting the verification process and based on their Privacy Policy.

Who has access to my verification data?

Both Levels and Stripe will have access to the information that you submit through the verification flow. We rely on Stripe to help securely store your verification data. Stripe uses access controls and security standards that are at least as stringent as those used to handle their own customer and payments compliance data.

Levels also shares data with the physician reviewing your eligibility for a continuous glucose monitor, as well as our partner pharmacy to fulfill your order. Your information won't be shared with anyone else except these parties we work with to fulfill your order.

What are best practices for a successful verification

Before starting the verification process, here’s what you need:

  • A valid government-issued photo ID document. Not a photocopy or a picture of an ID document. Ensure that the ID document is not expired.
  • A device with a camera, if possible, use a mobile device. Cameras on mobile devices typically take higher-quality photos than a webcam.

The quality of the images captured affects success rates dramatically. Below are a few best practices to help ensure that your verification succeeds:

  • Capture a clear image. Make sure that the images are not too dark or bright, and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
  • Do not block any part of your ID document in the image. Ideally you can lay it flat to take the photo.
  • Do not block any part of your face. Remove sunglasses, masks, or other accessories.
  • Find a location with good lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.
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