How to Cancel your CGM Subscription

Overview: 

This article provides an overview of how to cancel your recurring CGM subscription. 

The instructions below will only be applicable to members who have signed up for a recurring CGM  Subscription (i.e. monthly, bi-monthly, or quarterly CGM shipments). If you've only signed up for a one-month Starter Kit, you will not be charged for any additional sensors, so there is nothing you need to cancel. How do you know if you're signed up for a subscription? Your member portal home page will confirm if your subscription is active/expired.

How to cancel your CGM subscription:

  1. Log into your Levels member portal here.
  2. Click Subscription in the upper right-hand corner of your screen.
  3. Click the Manage button.
  4. On the Manage your Subscription page, click the Manage Subscription button.
  5. Click the Cancel Subscription button.

Once you have cancelled your subscription will no longer be charged for, or receive, new CGMs. If you'd like to order more CGMs at any point in your membership, visit: How to Order More Sensors (CGMs)

Further reading:

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