How to Cancel your CGM Subscription


This article provides an overview of how to cancel your recurring CGM subscription. 

The instructions below will only be applicable to members who have signed up for a recurring Subscription (e.g. monthly, quarterly), not the one-month Levels Starter Kit. If you've only signed up for the Starter Kit, you will not be charged for any additional sensors so there is nothing you need to cancel. How do you know which you type are signed up for? If you follow the instructions below and are unable to access the Billing Portal, this means you have only signed up for the one-month Starter Kit and therefore will not receive or be charged for any additional sensors. The Billing Portal is only needed by those who currently have recurring shipments set up.

How to cancel your CGM Subscription:
  1. Log into your Levels account here
  2. Select Manage Subscription
  3. Select Billing Portal 
  4. Select Cancel Plan

Once you have cancelled your subscription will no longer be charged for, or receive, new sensors. 

Further reading:
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