How To Update the Shipping Frequency of your CGMs

Overview: 

This article provides an overview of how to update the shipment frequency of your monthly, bi-monthly, or quarterly CGM subscription. 

The instructions below will only be applicable to members who have signed up for an ongoing Subscription (e.g. monthly, quarterly), not the one month Levels Starter Kit. If you've only signed up for the Starter Kit only, you will not receive ongoing shipments of sensors unless you sign up for a subscription.

How to Update CGM Shipping Frequency:

  1. Log into your Levels member portal here.
  2. Click the Subscription button in the upper right-hand corner of your screen.
  3. Click the Manage button.
  4. On the 'Manage your Subscription' page, click the Manage Subscription button.
  5. In the Sensor Subscription Frequency box on the right-hand side of your screen, select the new desired shipping frequency (i.e. monthly, bi-monthly, quarterly).
  6. Click Submit.

Your CGMs will begin shipping on the new schedule you have confirmed. You'll receive an email with tracking information as soon as it ships out.


Further reading:
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