What is your refund & return policy?

Levels membership

Levels offers a no questions asked refund policy for the annual membership charge at any time during your membership period. If you aren't satisfied with your experience, let us know  at support@levelshealth.com and we'll issue a full refund for the membership charge.

Levels products and services

If you're still waiting for your order to be shipped, you can cancel at any time for a full refund by reaching out to us via support@levelshealth.com.

If you've already received your order but are not satisfied with your experience, let us know why at support@levelshealth.com. We'll do what we can to help out and issue a refund.

A note on returns...

Since Levels uses products prescribed for individuals, our partner pharmacy is unable to accept returns of hardware. In the event of a refund or cancellation, you may keep or dispose of your Levels kit.

Remember, prescription products used in the Levels program may not be shared, resold or redistributed under any circumstances.

Was this article helpful? Thanks for the feedback There was a problem submitting your feedback. Please try again later.