Refund & Return Policies


This article provides an overview of the Levels refund and return policies. For information on cancelling your ongoing subscription, please visit How to Cancel your CGM Subscription.


Levels offers a no questions asked refund policy for the annual membership charge at any time during your membership period. If you aren't satisfied with your experience, let us know  at and we'll issue a full refund for the membership charge.

If you're still waiting for your order to be shipped and want to cancel your entire membership, plus shipment, you can cancel the shipment at any time by emailing us at


Levels is unable to accept CGM returns as each piece of CGM hardware is prescribed specifically to each member by our partner pharmacy and cannot be redistributed. In the event of a refund or cancellation, you may keep or dispose of your Levels kit. Remember, prescription products used in the Levels program may not be shared, resold or redistributed under any circumstances.

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