How to Set Up your LibreLink Account

    Overview: 

    This article walks you through how to install the LibreLink app, set up your LibreLink account, and connect the LibreLink app to Levels.

    LibreLink is the software and app that connects to your continuous glucose monitor to read and sync results back to Levels. You'll use both the LibreLink app  and the Levels app during this program.  To view instructions on how to set up the Levels app, please visit this article.


    How to Set Up your LibreLink Account

    1. Install the FreeStyle LibreLink - US app
      1. Open this link on your smartphone. This will direct you to your device’s app store to download the FreeStyle LibreLink - US app.
      2. Download the FreeStyle LibreLink - US app to your mobile phone
    2. Sign up for a LibreLink account
      1. Open the LibreLink app and sign up using your  Levels email address. You must use your Levels email address to ensure a successful connection between apps. If you accidentally signed up with a different email, please reach out to support@levelshealth.com so they can reset it.
    3. Set-up LibreLink Settings
      1. LibreLink will walk you through a quick setup process:
        • you can set carbohydrate units to grams (we won’t be using this feature)
        • you can set the LibreLink target range to 70-110mg/dL to match the Levels
        • move on to step 4 once settings are established
    4. Connect the LibreLink app to Levels
      1. Tap the ☰ menu button on the top left of the LibreLink app
      2. Tap "Connected Apps"
      3. Next to LibreView, tap "Connect"
      4. Tap “Connect to a Practice”
      5. Under “Practice ID” type levelshealth (one word)
      6. Tap “Next”
      7. Tap "Connect" to confirm the connection
        Note that sometimes it may take up to a few hours for your LibreLink data to sync to Levels. You'll see a message that says "Waiting for your sensor data". In this case, do not relink your account – just give it some time. If the issue lasts more than a few hours, reach out to support@levelshealth.com.
Did this article answer your question? Thanks for the feedback! There was a problem submitting your feedback. Please try again later.