How To Connect Dexcom G7 to Levels For Sensors Obtained Elsewhere

FAQ:

How do I connect Dexcom G7 to Levels using my own CGMs?
Can I connect a Dexcom G7 CGM obtained elsewhere to Levels?


Answer:

Levels offers the ability to bring your own Dexcom G7 sensors. With this option, members will be able to sync their glucose data from the Dexcom G7 app to Levels via Apple Healthkit.   ⚠️ Please note: This option has a 3-hour data delay from the Dexcom G7 app to the Levels app and is only available for iPhone devices.

To connect a sensor obtained elsewhere, follow the steps below:

1. Open the Levels app
2. Tap the devices icon in the top right of the Today page
3. Click Manage and then Choose Sensor Type
4. Select Dexcom G7 →  Apple Health *this option does not exist for Android users as the G7 app does not offer an integration with Google Fit at this time. 

5. Next, go back to the Today screen and you should be prompted to connect your Levels app to Apple Health

  • If you do not see a prompt, please click on the Profile icon at the top left, scroll down to Settings, and tap the Connect button next to Apple Health (more information here).

6. Once your Levels app is successfully connected to Apple Health, head over to the Dexcom G7 app
7.  Select Connections
8. Select Apple Health, you’ll then be prompted to open your iPhone settings

9. Open your iPhone settings and select Health (see image below step)
10. Select Data Access & Devices 
11.  Select Dexcom G7
12.  Toggle ON Blood Glucose to allow the Dexcom G7 to write data to the Levels app
13. Once complete, glucose data will begin streaming into Levels on a 3-hour delay. The delay is a result of the timing of the sync between the Dexcom app and Apple Health. Apple Health receives glucose data from Dexcom every 3 hours.

If you encounter any issues setting up your Dexcom <> Levels connectivity, email us at support@levelshealth.com.

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